OUR PRIVACY POLICY
At Hawley Institute, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using our website, you agree to the practices outlined in this policy.
1. Information We Collect
We collect personal information to provide you with the best possible service. This information may include:
- Personal Identifiable Information (PII): Name, address, phone number, email address, date of birth, and insurance details.
- Health Information: Medical history, physical therapy treatment details, and progress notes. This information is collected only with your consent and in compliance with HIPAA (Health Insurance Portability and Accountability Act) regulations.
- Non-Personal Information: We may collect non-personally identifiable information such as browser type, device information, and website usage data through cookies and tracking technologies to improve our website and services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage physical therapy services, including scheduling and billing.
- To communicate with you regarding appointments, treatment plans, and clinic updates.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory requirements.
3. How We Protect Your Information
We take appropriate measures to safeguard your personal and health information, including:
- Implementing physical, technical, and administrative security protocols to protect against unauthorized access, disclosure, or alteration.
- Ensuring that our staff is trained on confidentiality and data security practices.
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We respect your privacy and will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:
- With healthcare providers, insurance companies, or other third parties as necessary for the delivery of services or billing.
- With trusted service providers who assist us in managing our business operations, such as website hosting and data analytics.
- When required by law, regulation, or legal process (e.g., to comply with a subpoena or court order).
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences and activities on our website. You can control cookie settings through your browser, but please note that disabling cookies may affect certain functionality of the website.
6. Your Privacy Rights
You have the right to:
- Request access to the personal information we hold about you.
- Correct or update your personal information.
- Request that we delete or restrict the use of your personal information.
- Withdraw consent for any uses of your information that require consent, subject to legal or contractual restrictions.
To exercise these rights, please contact us using the information below.
7. Third-Party Websites
Our website may contain links to third-party websites for your convenience or information. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on this page, and the “Last Updated” date at the top will indicate when the changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Hawley Institute
3900 Pine Grove Ave Suite 7, Fort Gratiot Twp, MI 48059
Phone: (818) 824-3763
Email: info@hawleyinsitute.com
Thank you for trusting Hawley Institute with your personal and health information. We are committed to safeguarding your privacy while providing the highest quality of care.